Fraud by Idea Cellular

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First Complaint on Apr 23 2015

---------- Forwarded message ----------

From: <webmaster.corp@idea.adityabirla.com>

Date: Thu, Apr 23, 2015 at 2:57 PM

Subject: Web Complaints - Activate International Roaming

To: yogeshxxxxx@gmail.com

The Customer details of the Complaint raised are mentioned below :

Circle               : Maharashtra

Mobile Number        : 9850xxxxxx

Email ID             : yogesh.xxxxx@gmail.com

Description          : Hi,

                       I have paid 3000 in deposit. But from my account I am unable to activate International Roaming. Currently I am in London UK. Please enable my International Roaming.

This is a auto generated email. Please DO NOT reply.For any queries please contact to customer care.

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Communication on September 28, 2016

regarding malpractice by IDEA-CELLULAR

Yogesh Kalwar <yogeshxxxxx@gmail.com>	Sep 28
to rti-pmo.applic., secretary, customercare, appellate.mh

Dear Trai/PMO,

I would like to apologise to writing directly but now I have no option left.

This is regarding malpractice by IDEA-CELLULAR, 

1. I have paid them Rs 3000 (Rupees Three Thousand only) in April 2015 for roaming deposit. They failed to provide the roaming services for next 10 days after successful payment.

2. I asked them to return my deposit, and filled the application form twice in last 18 months, but they rejected for no reason.[Even they tried to convince me to convert for auto bill pay as returning deposit is very cumbersome process, (on call)]

3. Even I emailed them, Tweet their customer care but all in vein.

4. When you miss the bill payment they charges for late payment but they never return the money which they don't owe. So they hold my Rs 3000 for last 18 months for no reason and just avoiding me.

5. I think that is their normal behaviour to avoid customer and reserve the money for their USAGE. 

6. There is so many follow up with Idea customer executives and tweets, follow ups which I can add if required.

"Think if they have 1 crores of customers and 10% applied for such services and did not get back their deposits. So 10lacs * 3000 = 300 crores" i.e. freeand above data is just a sub set, and if we can know the exact figure, god knows how much they have free of interest.

Even if that is false I am still ONE customer, they owe Rs 3000.

Please help me. I don't know how I will get my money back.

Looking for positive result.

And sorry again.

Thanks.

Yogesh kalwar

Attached: my communication with them, even I have tweets too.

--------------------------------------------------------------

Communication on November 5 Port out

Urgent -> Snehal: Port out req generated for last time. Will not entertain you for failure

Inbox

x

Yogesh Kalwar <yogeshxxxxxx@gmail.com>	Nov 5
to appellate.mh

Dear Customer, your request for Port Out is registered and would be actioned by 11/11/2016 4:51:55 PM through Communication Id C1-77012428684.Thank you.

On Nov 5, 2016 12:05 PM, "Yogesh Kalwar" <yogeshxxxxxx@gmail.com> wrote:

Appellate MH	Nov 7
to me

Dear Mr. Kalwar,

Greetings for the day!  

This is with reference to your email regarding Mobile Number Portability.

We apologize for any unintentional inconvenience caused to you.

We wish to inform you that request regarding port out for your Idea number 9850xxxxxx is under process via Service Request number C1-77012428684 and expected completion date and time for the same is by 11^th November 2016 04:51:55 PM.   

Looking forward to your patience and co-operation till such time which is highly solicited to serve you better.

We request you to reconsider your decision for port out from Idea and give us a chance to serve you better at all times.

Should you need any further assistance, please call our Customer Service help line number 12345 or email us at customercare@idea.adityabirla.com

You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account.

Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account.

Thanks & Regards,

Nishant Mohod

Customer Service Team

IDEA Cellular Limited

From: Yogesh Kalwar [mailto:yogeshxxxxx@gmail.com]
Sent: Saturday, November 05, 2016 5:00 PM
To: Appellate MH
Subject: Urgent -> Snehal: Port out req generated for last time. Will not entertain you for failure

Dear Customer, your request for Port Out is registered and would be actioned by 11/11/2016 4:51:55 PM through Communication Id C1-77012428684.Thank you.

On Nov 5, 2016 12:05 PM, "Yogesh Kalwar" <yogeshxxxx@gmail.com> wrote:

Yogesh Kalwar <yogeshxxxxx@gmail.com>	Nov 7
to Appellate

Thanks Nishant,

Do not take time please, I have made my mind and it is not gonna change in any way. Even if you try to return my IR bending some rule, I am not going to stay.

Please do the needful. Till then PMO, TRAI and Himanshu Kapania will be getting complain in tweet as well as email.

Cheers!!!

------------------------
Another

Urgent Snehal: submitted check within hour

Yogesh Kalwar <yogeshxxxxx@gmail.com>	Nov 5
to appellate.mh -------- Your Idea Mobile Number : 9850xxxxxxx Inbox x customercare@idea.adityabirla.com Oct 4 to me Dear Customer, Greetings for the day! This is with reference to your email regarding refund of security deposit. Please accept our apologies for the inconvenience caused to you. We regret to inform you that we are unable to process your request. We would like to inform you that the deposit of Rs.3100/-is reflecting against security deposit. Please be informed that the security deposit amount get refunded via cheque after 60 days from the date of  permanent disconnection. We have taken a note of your feedback. We urge you not to form a lasting impression of our services based on your unfortunate experience. We are constantly updating the feedback received from our subscribers and using it for improving our service. You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account. Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at customercare@idea.adityabirla.com Thanks & Regards, Payal Shah Customer Service Team IDEA Cellular Limited -------------------- Final Bill Account Number Bill Date Billing Amount Due Date 100011104961 23-NOV-2016 1820.29 08-Dec-2016 Dear Customer, Now managing your Idea bill with our new E-Bill just got simpler. We are pleased to introduce our new Interactive E-Bill that will help you analyze your mobile phone usage with ease. ------------------------------------ Final Bill.. Blank and charge tripple on monthly -------------------------------------------------------Nov 7 2016  SR# C1-77012428684 Closed: Service Request Update - Idea Inbox x IdeaCustomerService@idea.adityabirla.com Nov 7 to me Dear Customer, your request for Port Out for Mob.No. 9850xxxxxx has been processed successfully through SR No.C1-77012428684. We thank you for preferring Idea cellular and look forward to servicing you. Please note: This is an auto generated mail, kindly do not reply to this mail.Now save upto  80% on Internet Bills with Boosters - Experience Weekend , Night Packs. Dial Toll-free *121*999#.Do not reply to this email. This is a system generated email. For any service related issue, please email us on customercare@idea.adityabirla.com. We are eager to serve you. Regards, IDEA ------------------------------------ Nov 5, 2016 SR# C1-77012428684 Submitted: Service Request Update - Idea Inbox x IdeaCustomerService@idea.adityabirla.com Nov 5 to me Dear Customer, your request for Port Out is registered and would be actioned  by 11/11/2016 4:51:55 PM through Communication Id C1-77012428684.We thank you for preferring Idea cellular and look forward to servicing you.Now save upto  80% on Internet Bills with Boosters - Experience Weekend , Night Packs. Dial Toll-free *121*999#.Do not reply to this email. This is a system generated email. For any service related issue, please email us on customercare@idea.adityabirla.com. We are eager to serve you. Regards, IDEA -------------------------------- Nov 3 2016 Comm Id# C1-76848883336 Closed: Service Request Update - Idea Inbox x IdeaCustomerService@idea.adityabirla.com Nov 3 to me Dear Customer, call 121 or dial  *121*4#  for accessing Free Idea Self Care service. Know your Unbilled, Billed, Last paid amount, Due date,Latest Tariff plans, GPRS, VAS, Roaming, Bill payments, Feature and a host of such account related information for handy use. You can also visit www.ideacellular.com for more info on Idea Services, esp.Mobile Number Portability Please note: This is an auto generated mail, kindly do not reply to this mail.Now save upto  80% on Internet Bills with Boosters - Experience Weekend , Night Packs. Dial Toll-free *121*999#.Do not reply to this email. This is a system generated email. For any service related issue, please email us on customercare@idea.adityabirla.com. We are eager to serve you. Regards, IDEA ------------------------- Oct 22, 2016 , FIRST PORT OUT REQUEST SR# C1-75960605501 Submitted: Service Request Update - Idea Inbox x IdeaCustomerService@idea.adityabirla.com Oct 22 to me Dear Customer, your request for Port Out is registered and would be actioned  by 28/10/2016 4:02:13 PM through Communication Id C1-75960605501.We thank you for preferring Idea cellular and look forward to servicing you.Now save upto  80% on Internet Bills with Boosters - Experience Weekend , Night Packs. Dial Toll-free *121*999#.Do not reply to this email. This is a system generated email. For any service related issue, please email us on customercare@idea.adityabirla.com. We are eager to serve you. Regards, IDEA ---------------------- September 29, 2016 Your Idea Mobile Number : 9850xxxxxx Inbox x customercare@idea.adityabirla.com Sep 29 to me Dear Mr. Kalwar, Greetings of the day! This is with reference to your email regarding refund of IR deposit. We have taken note of your valuable feedback and same has been shared with respective department and we request you to accept our apologies for inconvenience cause to you. We wish to inform you that the IR deposit can be refunded through cheque at your registered billing address within 60 days or the same can be adjusted against your outstanding amount. Further, we request you to confirm the way through which you want the the refund of your deposit through a return email for further course of action. You can also check your account details by creating your account on our website www.ideacellular.com; if you are a corporate customer registration can be done by the authorized signatory of the account. Moreover, you can also download My Idea App from your smartphone for easy access to your Idea account. Should you need any further assistance, please call our Customer Service help line number 12345 or email us at customercare@idea.adityabirla.com Thanks & Regards, Sneha Kulkarni Customer Service Team IDEA Cellular Limited Dear Trai/PMO, I would like to apologise to writing directly but now I have no option left.  This is regarding malpractice by IDEA-CELLULAR,  1. I have paid them Rs 3000 (Rupees Three Thousand only) in April 2015 for roaming deposit. They failed to provide the roaming services for next 10 days after successful payment.  2. I asked them to return my deposit, and filled the application form twice in last 18 months, but they rejected for no reason.[Even they tried to convince me to convert for auto bill pay as returning deposit is very cumbersome process, (on call)]  3. Even I emailed them, Tweet their customer care but all in vein.  4. When you miss the bill payment they charges for late payment but they never return the money which they don't owe. So they hold my Rs 3000 for last 18 months for no reason and just avoiding me.  5. I think that is their normal behaviour to avoid customer and reserve the money for their USAGE.  6. There is so many follow up with Idea customer executives and tweets, follow ups which I can add if required.  "Think if they have 1 crores of customers and 10% applied for such services and did not get back their deposits. So 10lacs * 3000 = 300 crores" i.e. free and above data is just a sub set, and if we can know the exact figure, god knows how much they have free of interest. Even if that is false I am still ONE customer, they owe Rs 3000.  Please help me. I don't know how I will get my money back. Looking for positive result. And sorry again.  Thanks. Yogesh kalwar Cell no 9850xxxxxx IDea Cellular - Maharashtra  Attached: my communication with them, even I have tweets too.        ---------- Forwarded message ---------- From: > Date: Thu, Apr 23, 2015 at 2:57 PM Subject: Web Complaints - Activate International Roaming To: yogeshxxxxxx@gmail.com   The Customer details of the Complaint raised are mentioned below :  Circle               : Maharashtra Mobile Number        : 9850xxxxx Email ID             : yogesh.xxxxx@gmail.com Description          : Hi,                        I have paid 3000 in deposit. But from my account I am unable to activate International Roaming. Currently I am in London UK. Please enable my International Roaming.  This is a auto generated email. Please DO NOT reply.For any queries please contact to customer care.    ******************************************** An idea can change your life.  ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at mailadmin@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.  Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEACellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.      -- Regards, Yogesh Kalwar, Yogesh Kalwar <yogesh.kalwar@gmail.com> Sep 29 to customercare Thanks Sneha, But do you think I am interested in adjusting with bills ? I am waiting for 18 months and already applied or filled you form to your gallery. The question is why you did not processed that request and still wants 60 days? And enjoying my money with out request. ----------------------------------